Frequently Asked Questions

1. What types of products does Kimori offer?
Kimori specializes in a diverse range of flavors, fragrances, and specialty ingredients designed for various industries, including food and beverage, personal care, and household products.

2. How can I place an order?

Orders can be placed directly through our website or by contacting our sales team for personalized assistance.

3. Do you offer custom formulations?

Yes, we provide collaborative research and development services, allowing us to create custom formulations tailored to your specific needs.

4. What are your shipping options?

We offer various shipping options, including Just-in-Time delivery for major customers. Please contact us for more details on logistics and delivery.

5. Can I request samples of your products?

Absolutely! We provide samples for many of our products. Please reach out to our customer service team to request samples.

6. Are your flavors and fragrances safe for consumption?

Yes, all our flavors and fragrances comply with industry safety standards and regulations. We prioritize quality and safety in our product offerings.

7. How do you ensure product quality?

We partner with reputable suppliers, perform rigorous quality control checks, and adhere to industry standards to ensure the highest product quality.

8. What industries do you serve?

Kimori caters to a wide range of industries, including food and beverage, cosmetics, personal care, and household products.

9. How can I contact Kimori for further inquiries?

You can reach us through our website's contact form, email, or by calling our customer service team. We're here to help!

10. Do you have a minimum order quantity?

Minimum order quantities may vary depending on the product. Please contact our sales team for specific details regarding your order.

11. What is the lead time once an order is placed?
Lead time is typically 3–4 weeks for sea shipment and 1 week for air shipment.